Egge Machine — Again

OK, OK, I know I said I was done with this, but my expe­dited order from Egge Machine that was shipped on 9/14 finally arrived late on Mon­day 9/21 strapped on the back of a tur­tle. Pretty much as I fig­ured, when we inven­to­ried the box yes­ter­day we found that they shipped +40 pis­tons as ordered but shipped stan­dard rings not the +40’s that we needed for assem­bly. Also, the rocker shafts were not on the pack­ing list or included with the order. Once again, I called them inquir­ing about the miss­ing shafts and while on the phone got a return autho­riza­tion for the rings shipped in error.

Talked to Steve again, and he was unable to re-call any­thing about the rocker arms but said he would check his notes and get back to me (not sure if he winked when he said it and it is not sur­pris­ing since I had placed this order 3 weeks ago!) I’m sure if he does man­age to return my call, which I seri­ously doubt, Rocker Assemblyhe’ll say we never talked about the rocker shafts, after all, why would I need those, I got new rocker arms, springs, guides, pushrods, lifters etc. and we could just pol­ish up the shafts.…What do you think? Well, here we are on the 23rd and still no phone call from them. That’s it, I sur­ren­der…Egge Machine you win, I give up, I’ll just get the shafts and rings locally and move on, I’m not call­ing them again.

Cus­tomer ser­vice is appar­ently not a pri­or­ity for these guys, or bet­ter yet, maybe in a cost cut­ting move they are not able to dial out on their phones, per­haps they are set to answer only.….….….……

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